Home > Account

Account

How to open an account
To open an account with PowerPlay, you have to be at least 18 years old and be p... more
How do I change my account information?
You can change your address, phone number and occupation in “My account” section... more
How to keep my account secure?
- Use a unique and long password, including numbers. Remember not to re-use your... more
How do I retrieve my password?
If you forgot your password, please contact us and we’ll assist you in the proce... more
What happens if I don’t use my account?
If your account will remain inactive for 12 months, we will contact you before t... more
What is the complaint procedure?
We do our best to provide services smoothly and on a high level. However, we acc... more
How do I verify my account?
We verify your identity at the moment of registration. If at a later stage we ne... more
Can I open more than one account?
Each customer is allowed to hold only 1 account with PowerPlay. Sharing an accou... more
Can I share my account with someone else?
Sharing a PowerPlay account between different persons is not allowed. Moreover, ... more
How can I review my account history?
We encourage each customer to review their history of activity. You can find the... more