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Alberta

Why do you need additional information such as my employment status?
The information we ask for, such as your employment status, is required by the A... more
What is happening?
As a player from Alberta, all online gaming will fall under the jurisdiction of ... more
Why is this happening and what does it mean to me?
Online Gaming is becoming regulated in Alberta - this means that as a player you... more
What will I need to do?
To continue playing from October 31st onwards, you will need to login to our bra... more
When will this be happening?
The transition will happen on October 31st 2022 at 2am EST more
Will the site be down for a period?
Yes, there will be approximately 6 hours where you will not be able to login bet... more
Should I be worried?
No you should not be worried - the same process is happening across all Ontario ... more
What do I do if I forgot my password?
Don't worry if you have forgotten your password. Just click on [reset password](... more
What do I do if I forgot my email address?
Your username is your email address. If you are unable to remember which email a... more
What if I have a pending withdrawal?
Any pending withdrawals will be processed as usual from your new Ontario account... more
What if the event has finished but my bet hasn't been settled?
We will ensure that all bets on events that have finished will be settled and th... more
What will happen to any outstanding bets?
Any bets where the event has not taken place will be voided. more
Will the deposit methods be the same?
All our main deposit methods will still be there and available to use. However, ... more
Can I play on the new Ontario site if I am outside Ontario?
No, you must be located in Ontario to be able to play. Both the website and the ... more
Can I still play on my Cell Phone or Tablet?
Yes, however to use PowerPlay on your device, you must download our fantastic ne... more
Can I continue to play on my Desktop Computer?
Yes you can. The website is faster with more markets and a better experience for... more
Will any deposit or play limits I have set be transferred to my new Alberta account?
No. You will need to set new limits and you will be prompted to do so when you r... more
Will my Bet History be transferred?
No, but our Customer Services team can assist you with any queries you may have ... more
Will my Unsettled Bets be transferred?
No but we can make manual adjustments to your balance depending on the bet resul... more
What will happen to my Bonuses?
Any outstanding bonus funds will not be transferred to your new account. However... more
What will happen to my Account balance?
Your Canadian Dollar (CAD) Account Balance will be transferred to the new Albert... more
Will I still be able to login to the current website?
From September 15th, 2026, you will not be able to login to the current version ... more