1. Time Out
A timeout lets you take a short break from using your account with us - from 24 hours up to 3 months. If you choose to take a timeout, any unsettled bets will remain active with any account balance remaining unaffected. Once your timeout period has ended, your account will reopen automatically.
Note: Please be aware that once a Time out has been set, changes to this period of time cannot be made, reopening the account before the Timeout period is over will not be possible, and making bets and or withdrawals will not be permitted.
If you want to prevent yourself from gambling for a longer period of time you should use our Self-Exclusion option.
You can set these in the Gambling Controls section of your account.
2. Account Closure
If you’d like to close your account temporarily for an undefined period of time, you can contact us to request account closure.
Once your account is closed, you will not be able to log in to your account. Your pending bets will be canceled and you can request your balance to be withdrawn to your deposit method.
If you’d like to reopen the account, you can contact us and we’ll help you with reopening the account.
3. Self-Exclusion
If you feel that you might be losing control over your gambling, you have the option to self-exclude. You can choose the self-exclusion option in the Gambling Controls section of your account, or you can contact us at [email protected] or reach out to us via Live-Agent or phone and we will assist you with that. On the website, you can choose the exclusion period of 6 months, 1 year, 2 years or 5 years.
During self-exclusion, you will not have access to your account. Once the self-exclusion is applied, you will also no longer receive any further marketing materials from us.
Once you self-exclude, your pending bets will be canceled and you can request for your balance to be withdrawn.
You cannot create new accounts during your self-exclusion. At the conclusion of your chosen self-exclusion period, you can contact us and we will help you with reopening the account.