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Alberta Update

Will I still be able to login to the current website?
From September 29th, 2026, you will not be able to log in to the current version... more
What do I do if I forgot my email address?
Your username is your email address. If you are unable to remember which email a... more
What do I do if I forgot my password?
Don't worry if you have forgotten your password. Just click on [reset password](... more
What will I need to do?
To continue playing from September 29 onwards, you will need to login to our bra... more
Why is this happening and what does it mean to me?
Online Gaming is becoming regulated in Alberta - this means that as a player you... more
What is happening?
As a player from Alberta, all online gaming will fall under the jurisdiction of ... more
Why do you need additional information such as my employment status?
The information we ask for, such as your employment status, is required by the A... more
Can I withdraw my money?
Yes you can withdraw your money at anytime. To do this please contact our suppor... more
Why can't I play on the old website anymore?
Under the new Alberta gaming regulations, players located in Alberta must use th... more
Can I place a bet?
No you will not be able to place a bet until our new Alberta site is up and runn... more
Can I deposit?
No you will not be able to deposit. As soon as the new Alberta site is up and ru... more
What do I do if I forgot my password?
Don't worry if you have forgotten your password. Just click on 'forgot password'... more
What do I do if I forgot my email address?
Your username is your email address. If you are unable to remember which email a... more
What if I have a pending withdrawal?
We have ensured that all withdrawals have been processed before the planned down... more
What will happen to any outstanding bets?
New bets close on September 29th, 2026 at 1:30am ET. Any bets not settled by 4am... more
Will the deposit methods be the same?
All our main deposit methods will still be there and available to use. However, ... more
Can I play on the new Alberta site if I am outside Alberta?
No, you must be located in Alberta to be able to play. The website will check wh... more
Can I still play on my Cell Phone or Tablet?
Yes, you will still be able to play from your phone or tablet. more
Can I continue to play on my Desktop Computer?
Yes, you can. The website is faster with more markets and a better experience fo... more
Will my Bet History be transferred?
No, bet history cannot be transferred. If you'd like to keep a record, please sa... more
What will happen to my Bonuses?
Any outstanding bonus funds will not be transferred to your new account, so we a... more
What will happen to my Account balance?
Please use or withdraw your funds before 29th September. Any remaining cash bala... more
I'm in Alberta - what do I need to do?
From 29th September, you'll be moved to our new Alberta site automatically. Log ... more
Will the site be down for a period?
Yes, there will be approximately 10 hours when you will not be able to log in be... more
Should I be worried?
No, you should not be worried - the same process is happening across all Alberta... more
Why is this happening and what does it mean to me?
We're launching under an Alberta licence, which means Alberta players need to mo... more